RETURNS & REFUNDS
If something's wrong, I'll make it right.
Every print is made to order, so the rules depend on what you bought. Here is the short version, then the details.
- Arrived damaged or wrong?Tell me within 14 days of delivery. I'll reprint it or refund it, and you usually won't need to send it back.
- Changed your mind?Unused, non-personalized shop prints can be returned within 14 days of delivery.
- Custom orders and personalized itemsThese are made just for you, so they can't be returned unless they are damaged or not as quoted.
- STL filesDigital downloads are final once downloaded, unless the file is broken or doesn't match its description.
Damaged, defective or wrong items
If your order arrives broken, has a print defect that affects how it looks or works, or isn't what you ordered, email brandon@meshharbor3d.com within 14 days of delivery. Include your order number and photos of the item and the packaging. Please keep the packaging until we've sorted it out, since carrier claims can need it.
Once I've looked at the photos, I'll reprint and reship the item at no cost or give you a full refund for it, whichever you prefer. Small layer lines, seams and slight color variation are normal for 3D prints and aren't defects on their own; the Terms explain what to expect.
Change-of-mind returns on shop prints
You can return a shop print within 14 days of delivery if it is unused, undamaged and not personalized. Email me first with your order number so I can confirm the return address. You pay return shipping, and the original shipping charge isn't refunded. The refund for the item is issued once it arrives back in the same condition it was sent.
Personalized items
Prints with a name, number, logo or other custom text can't be returned for a change of mind, because they can't be resold. They are still covered if they arrive damaged, defective or different from what you ordered.
Custom orders
Custom quotes follow the deposit and cancellation rules in the Custom Order Terms. If a finished custom print doesn't match the approved quote, such as the wrong size, color or material, tell me within 14 days and I'll fix or reprint it.
STL files and digital downloads
Because a file can't be returned once downloaded, digital sales are final. If a file won't open, is missing parts, or doesn't match its listing, email me and I'll send a corrected file or refund it.
Lost or late packages
Packages marked delivered that you can't find, and shipments stuck in transit, are handled under the Shipping & Pickup policy. Contact me and I'll work with the carrier using the tracking record.
How refunds are paid
Approved refunds go back to the original payment method within 5 business days. Card refunds can take a few more days to show on your statement, depending on your bank. Local payments such as cash or Zelle are refunded the same way they were paid.
Start a return or report a problem
Email brandon@meshharbor3d.com with your order number, what happened, and photos if something is damaged. You can also find your order details on the Your Orders page, or see every way to reach me on the Contact page.